Frequently Asked Questions
Everything you need to know about shopping with Superette.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for specific garment measurements.
Do you ship internationally?
Yes, Superette ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay and Klarna.
Are your products ethically sourced?
Quality and ethics are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure high-quality fashion with a conscience.