Returns & Exchanges
At Superette, we want you to love your new fashion finds, so we offer a flexible 21-day return policy for all full-priced items. Whether the fit isn't right or you've changed your mind, our team is here to ensure your exchange or refund is handled with ease.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Ensure all garments are in their original condition, unworn, and with all designer tags still attached before placing them in secure packaging.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop your package off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing